ace367 Frequently Asked Questions

ace367 requires a government-issued photo ID for KYC verification — a National ID card (NID), passport, or driving licence are all accepted. You will also need to provide proof of your registered mobile number. KYC is mandatory before processing your first withdrawal and protects your account from fraud and unauthorised access.

No — each player is permitted exactly one ace367 account. Duplicate accounts violate the platform's Terms and Conditions and will result in all accounts being suspended. If you have lost access to your existing account, contact the ace367 support team to recover it rather than creating a new one.

On the ace367 Login page, click the 'Forgot Password' link beneath the login form. Enter your registered email address or mobile number, and a reset link or OTP will be sent to you. Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact ace367 support directly.

To permanently close your ace367 account, contact the support team via live chat or email and submit a written closure request. Any remaining balance must be withdrawn before closure is processed. Note that if you are closing your account due to gambling concerns, a self-exclusion may be a better option — it can be reinstated later, whereas permanent closure requires a new application.

bKash is the most popular deposit method on ace367 for players across Bangladesh. Log in, go to the Deposit section, select bKash, enter the amount, and follow the on-screen instructions to complete the payment via your bKash app or USSD menu. Deposits via bKash are credited to your ace367 balance within minutes in most cases. The minimum bKash deposit is ৳200.

bKash deposits on ace367 are typically credited within 1 to 5 minutes of a successful transaction. Occasional delays of up to 15 minutes can occur during high-traffic periods, such as during live BPL or IPL matches. If your deposit has not appeared after 30 minutes, contact ace367 support with your bKash transaction reference number and the team will resolve it promptly.

Yes — ace367 supports deposits via Nagad, Rocket, and Upay in addition to bKash. The process is identical for all mobile financial services: select your preferred provider in the Deposit section, enter your amount, and authorise the transfer from your mobile wallet. Nagad and Rocket deposits follow the same processing time as bKash — typically instant to five minutes.

The minimum withdrawal amount on ace367 is ৳500 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, or Sonali Bank, the minimum withdrawal is ৳1,000. Always ensure your KYC verification is complete before submitting a withdrawal request.

ace367 processes withdrawal requests within 1 to 24 hours on business days. Mobile wallet withdrawals via bKash, Nagad, or Rocket are typically the fastest, often completed within 1 to 4 hours. Bank transfers may take up to 24 hours. Withdrawals submitted during peak hours or weekends may take slightly longer. Your first withdrawal will require completed KYC verification before release.

ace367 does not charge any platform-side fees for standard deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges in line with their standard fee schedules. Check with your payment provider for their current rates. ace367 displays the net amount you will receive before you confirm any withdrawal.

Yes — cricket betting is one of ace367's most popular features among Bangladeshi players. You can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test matches, bilateral series involving the Bangladesh Tigers, and major international tournaments. Markets include match winner, top batsman, total runs, wickets, player props, and live in-play betting updated ball by ball.

BPL betting at ace367 follows standard cricket betting rules. Bets are settled based on the official match result declared by the Bangladesh Cricket Board. In the event of a match being abandoned or reduced by the Duckworth-Lewis-Stern method, settlement rules are clearly detailed in the ace367 Sports Betting Terms. Suspended markets are re-opened once official information is confirmed.

ace367 offers more than 5,000 slot titles from leading game studios including Pragmatic Play, NetEnt, Microgaming, Spribe, and more. Popular titles span classic 3-reel slots, video slots with bonus rounds, progressive jackpot games, and Megaways mechanics. The slots library is fully accessible on mobile without downloading any app, making it easy for players in Dhaka, Chittagong, and across Bangladesh to play on the go.

ace367 is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open ace367 in your mobile browser for a smooth, responsive experience across all screen sizes. All features including deposits via bKash, live cricket betting, slot games, and live casino tables are accessible on mobile with no functionality compromised.

Return to Player (RTP) percentages on ace367 slot games vary by title and provider, but most games in the library carry an RTP between 94% and 97%. RTP is a long-term statistical average across millions of spins, not a guarantee of return in any single session. Each game's RTP is published in its help or information section within the game interface.

ace367 offers a welcome bonus for new registered players on their first qualifying deposit. Bonus amounts and match percentages are detailed on the Promotions page within your ace367 account after registration. All bonuses are subject to wagering requirements — the number of times you must play through the bonus amount before winnings can be withdrawn — so review the specific terms of each offer carefully.

A wagering requirement is the number of times you must bet through a bonus amount before any associated winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets using that bonus before withdrawing. ace367 displays the exact wagering requirement and deadline for each bonus in the offer terms, accessible from your account dashboard.

Yes — ace367 periodically offers free spins as part of welcome packages, reload bonuses, and seasonal promotions tied to local events such as Eid, Pohela Boishakh, and major cricket tournaments. Free spins are credited to specific slot titles designated in the offer terms. Any winnings from free spins are subject to standard wagering requirements before withdrawal.

ace367 rewards regular players through an ongoing loyalty programme where consistent play earns points that can be redeemed for bonus credits, free spins, and enhanced withdrawal limits. Higher-tier VIP players receive dedicated account managers, faster withdrawal processing, and access to exclusive promotions not available to standard accounts. Details of the current loyalty tier structure are available in the Promotions section of your account.

ace367 operates as a safe and reliable platform for online casino and sports betting in Bangladesh. The platform uses SSL encryption to protect all player data and financial transactions. All casino games are sourced from certified providers whose RNG outcomes are independently audited for fairness. ace367 is committed to transparent operations, fair play, and responsible gaming practices.

Online gambling regulation in Bangladesh is complex and evolving. ace367 serves Bangladeshi players and is committed to operating responsibly and transparently within this environment. Players are responsible for understanding and complying with their own local laws regarding online gaming. ace367 strongly encourages all players to review their local legal position before registering and playing.

ace367 uses industry-standard 256-bit SSL encryption on all data transmissions between your device and our servers. Personal and financial data is stored on secure, access-controlled infrastructure. ace367 does not sell or share your data with third parties except as required by law or as described in the Privacy Policy. Two-factor authentication is available to add an extra layer of security to your account login.

If you suspect unauthorised access to your ace367 account, change your password immediately via the account settings page and contact our support team by live chat or email without delay. The team can temporarily lock your account, review recent login activity, and initiate a security review. Never share your password or OTP codes with anyone — ace367 staff will never ask for your password.

To self-exclude from ace367, log in to your account, navigate to Account Settings, and select the Responsible Gaming tab. From there, choose Self-Exclusion and select a duration of 6 months, 1 year, 2 years, or indefinitely. Self-exclusion locks your account, stops all promotional communications, and prevents new account creation. The measure takes effect immediately and cannot be reversed before the selected period ends.